CIMAI provides mediation services (facilitative mediation/evaluative mediation). The service fees consist mainly of an administrative fee and remuneration for the mediators, which allow for a great deal of flexibility, particularly with regard to counselling services. A Fee Schedule is also available for potential users.

The flowchart illustrates an integration model of "Mediation - Arbitration - Litigation". As for the mechanism of court-entrusted mediation or conversion of settlement agreements into arbitration awards, follow-up actions will be taken on a case-by-case basis.

More than 100 CLO of centrally administered SOEs, CEO of listed companies, professors, retired judges, lawyers and/or gold medal mediators have participated in CIMAI's cross-disciplinary mediation brand training to master international and domestic mediation skills. Together with CIMAI's team of expert consultants and especially invited mediators who come from multiple jurisdictions of the world, they will provide solo mediation or "co-moderated mediation" services both online and offline.

The CIMAI Mediation Rules have been developed with reference to the United Nations UNCITRAL Mediation Rules (2021) - which focus on risk prevention of mediation and the effectiveness of cross-boarder enforcement.

Services that CIMAI assists and promotes services in ad hoc arbitration, such as recommending/appointing international arbitrators, providing security funds or other escrow services; when case management and/or secretarial services are provided, a "Case Registration Fee","Institution Service Fee/Administrative Fee” and arbitrator's remuneration will be charged, as provided in the relevant price list or individual fee. Consulting fees are agreed upon on the basis of the needs of the parties.

Arbitration processes should not be rigid, so CIMAI's flow charts aim to show many of the core processes in international arbitration. As regards the integration model of “Mediation-Arbitration-Litigation”and the expedited arbitration model, adjustments need to be made on a case-by-case basis.

CIMAI's panel of arbitrators, currently composed mainly of specially invited arbitrators (arbitrators with professional training in international arbitration through CIMAI are to be joined), who have rich experience in handling international arbitration cases independently or have demonstrated outstanding ability in co-handling cases; together with CIMAI's expert advisory faculty team, international arbitration services (especially Ad Hoc arbitration) both online and offline will be effectively provided.

For the purposes of Ad Hoc arbitration, CIMAI recommends the application of the UNCITRAL Arbitration Rules (2021), Also includes the UNCITRAL Expedited Arbitration Rules

This Model Mediation Clause is mainly applicable to international commercial mediation, and CIMAI's Mediation Rules of China International Mediation and Arbitration Institute are derived from the UNCITRAL Mediation Rules. From the perspective of mediation skills, CIMAI's international commercial mediators are also able to resolve disputes in Chinese mainland.
International mediation is divided into general commercial mediation and Investment Mediation, and this Model Mediation Clause mainly applies to general commercial mediation. As to Investment Mediations and other matters, CIMAI will provide assistance through targeted advisory services.

This Model Arbitration Clause is mainly applicable to international commercial arbitrations, and the UNCITRAL Arbitration Rules, which CIMAI recommends for application, is recognized as one of the most effective rules in ad hoc arbitration.
International arbitration is divided into general commercial arbitration, investment arbitration and inter-state arbitration, and this Model Arbitration Clause will mainly apply to general commercial arbitration, and the New York Convention will be used for enforcement (the Washington Convention is more commonly considered in investment arbitration), and CIMAI will provide assistance through targeted advisory services.

This clause is one of the clauses appreciated by CIMAI, which is especially applicable to the centrally administered state-owned enterprises or multinational enterprises in Chinese mainland. Perhaps different from some advanced jurisdictions, “Mediation-Arbitration-Litigation” attaches importance to the effectiveness of safeguarding rights, which is an intrinsic requirement of CIMAI's case-handling and training brand. In this regard, the parties can maximize their demand for safeguarding rights through CIMAI's targeted advisory services.

In April 2023, CIMAI's International Mediation Training, with the support of the Guangdong Lawyers Association, has held a number of senior training courses for international commercial mediator qualification certificates recognized in Hong Kong and the Chinese Mainland. The participants include the general counsel of centrally administered SOEs, CEOs of listed companies, retired judges, law firm directors and university professors, as well as case managers of well-known arbitration institutions. The effective teaching allows the participants from all over the world to quickly master the practical skills in domestic and foreign mediation.
At the beginning of the new year, CIMAI's traditional "good start" training, with the strong support of the China Investment Association, added compliance elements. The unique "Enterprise ADR & Compliance" International Commercial Mediator Qualification Certificate Advanced Training Course (Phase II) will be launched in 2024.

CIMAI's international arbitration training focuses on practical operations, supplemented by cutting-edge jurisprudence; With the support of the characteristics of CIMAI training brand, we strive to the maximize the effectiveness of training.
The training program will be launched soon - among them, CIMAI Accredited International Commercial Arbitrator Certificate Course, which will be taught online for 40 hours, and will be added to the CIMAI official website case handling panel with two-way options. The door to enrollment is now open, please call and/or mail Member@cimai.org for inquiries.

More and more courts, mediation institutions, arbitration institutions, law schools of universities, chambers of commerce, etc., have signed agreements of practical cooperation with CIMAI. In particular, CIMAI has signed the joint training and entrusted case handling agreement with the First Intermediate People's Court of Hainan Province in 2021, the agreement on the joint training and connection of source of cases with the Internet Society of China in 2023, and the agreement on the connection of source of cases with the GUANGZHOU ARBITRATION COMMISION.

CIMAI's international mediation training follows the mainstream international model of Hong Kong and strictly controls the effectiveness of the courses. The quality of the course certificate has been recognized by another mediation and arbitration institution in Hong Kong. At the International Forum held on 19 August 2023, CIMAI and HKMAAC signed an agreement on mutual recognition of certificates, and the Chairman Dr. Lai and Chairman Albert So presented their respective international commercial mediator certificates to the successful applicants.

CIMAI, together with the China-ASEAN (Macau) Arbitration Association, chambers of commerce, mediation and/or arbitration institutions, has organized a number of international forums and academic salons on mediation and arbitration in Macao in recent years.
The forums were sponsored by the government and attended by experts and scholars from well-known mediation institutions, arbitration institutions, universities, law societies, bar associations, commercial enterprises, and/or mediators and arbitrators from various jurisdictions. Participating institutions include the ICC, the Chartered Institute of Arbitrators (East Asia Branch), the Singapore International Arbitration Centre (SIAC), and the Singapore International Mediation Centre, etc.

Dr. Lai has visited or communicated with governments, courts, mediation and/or arbitration institutions, chambers of commerce and/or large industrial and commercial enterprises on more than 100 occasions in Hong Kong, Macau, Chinese mainland, South Asia, Southeast Asia, BRICS, Australia, the United Kingdom, the United States and other countries or regions.
For example, there are the China Investment Association/Brand Investment Center, the CHINA COUNCIL FOR THE PROMOTION OF INTERNATIONAL TRADE/China Chamber of International Commerce Mediation Center, the Internet Society of China/Mediation Committee, and the Legal Service Center of the China Association for Science and Technology.